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Return Policy

  1. Returns are accepted within 30 days of original invoice date ONLY if:
    • The product is complete and in its original packaging.
    • The product is in new condition.
    • The product is NOT a special order.
    • The product is Defective on Arrival (DOA).
  2. Products meeting the above criteria may be returned for credit or exchange. If the product is defective and is outside 30 days contact the manufacturer for repair.
  3. Before returning a product an RMA MUST be requested and approved.
    • To request an RMA complete the RMA request form on the Ready Distribution website; www.readypos.com (User login required). Provide the following:
      • Original Ready Distribution invoice number
      • Product model number
      • Product serial number
      • Nature of problem
    • If the request is approved a notification will be issued with an RMA number and a address for where to return the product. If the request is not approved a notification will be issued with an explanation as to the reason.
    • The RMA number is valid for 15 days. After 15 days the returned product will not be accepted.
    • Customer is responsible for all freight charges unless product is deemed DOA in which case ground freight for replacement product will be paid by Ready Distribution. 
    • Products being returned MUST be:
      • In the original manufacturer's packaging.
      • Clean and unmarred by scratches or other marks (i.e. writing on boxes).
      • Complete with all manuals, cables, static bags, hardware, etc.
      • Double boxed for return shipment.
      • Shipped freight prepaid.  Do NOT return product COD it will be refused.
    • If the products do not meet the above criteria they will be subject to one of the following:
      • Immediate refusal and return.
      • A restocking fee of up 25%.
  4. After receiving and approving the RMA a credit will be issued. Allow up to 10 business days for processing of your return once received.

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